Frequently Asked Questions
- Are the scarf colors accurately represented on your website?
Due to differences in monitor calibrations, the colors of scarves may appear slightly different in person. - How do I care for my scarf?
Handwashing is required for our scarves, no machine wash.
Ordering & Shipping:
- What payment methods do you accept?
Bank deposit and cash on delivery
- How much does shipping cost?
It’s 250 per shipping cost but for above 3,000 Rs. shipping is free.
- How long does shipping take?
4-5 business days
- Do you ship internationally?
Not now but very soon
- How can I track my order?
By the tracker ID, provided by the Callcourier
- What is your return/exchange policy?
There is no return and exchange policy
- What if my order arrives damaged or incorrect?
You can inform us within 5 hours of receiving the package.
- Do you offer personalized messages?
Yes, we can provide personalized messages.
- Is my payment information secure?
Yes
Brand & Community:
- Where are your scarves from?
Saudi Arabia, Malaysia, and China.
- Do you have a physical store?
We have an online store.
- How can I contact customer service?
Our support team is available from 10 Am to 4 pm (Monday through Friday). If you have questions, you can also contact us on WhatsApp.
- Do you offer wholesale or bulk discounts?
Yes, we do but depends on how many products are you buying and if its available or not.
- How can I stay updated on new arrivals and promotions?
You can sign up for a newsletter and get a 10% discount with exciting new arrivals and offers.
- Do you collaborate with influencers or bloggers?
Yes you can reach us at zuristudio@gmail.com or catch us on Instagram
- How can I share photos of myself wearing your scarves?
You can share your photos while wearing our scarves by email and WhatsApp number with your inspiring story or telling us, about our unique and durable stuff.
- Do you support any charitable causes?
Yes, we do send 1% of our product sale profit to charity causes.